FAQ’s & OFFICE POLICIES

Frequently Asked Questions

How do I reach a doctor after hours?

Contact numbers for all of our doctors are listed on our answering service. If it is a medical emergency call 911 or go to the emergency room at either the Cayman Islands Hospital or Chrissie Tomlinson Memorial Hospital. Notify your doctor as soon as possible of the emergency.

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How will I get my test results?

Your doctor will call you as soon as he/she has your results. Depending on the test performed, it may take up to two weeks for your doctor to receive your results.

Can I use my health insurance card at the clinic?

Please review the detailed information regarding insurance acceptance on the “Office Policies” page.

Do you accept credit cards?

We accept Visa and MasterCards.

How much will my doctor visit cost?

The cost of a visit varies depending on how long the doctor spends with you, and the reason for your visit. An initial consultation will cost approximately $120 without any additional testing or procedures.

How can I get my prescription refilled?

If you are a new patient you will need to make an appointment to see a doctor. Please bring a list of all medications you are on with you including the name of the medication, the strength of the medication, the dosage and how you take the medication.

If you are an existing patient and you need to refill your prescription please call the clinic and a doctor will call you back as soon as possible. Please allow five days as you may need to make an appointment to see the doctor before he/she will renew your prescription.

How do I get a referral for the physiotherapist or chiropractor?

You will need to make an appointment to see a doctor before a referral can be provided.

Can I schedule an appointment online?

At this time we are not able to offer online appointments.

What about parking?

There is plenty of convenient parking outside the clinic.

How do I get a copy of my medical records?

You will need to complete a release of medical information form and fax it or deliver it to our office. There may be an administrative fee associated with the request.

Is the clinic wheelchair accessible?

Yes it is, there are also designated parking spots for wheel chair accessibility.

How much will my dietitian visit cost?

The initial visit cost is $100 and the session lasts approximately 50-60 minutes. Follow up visits are $60 for 30 minutes. Group pricing and group sessions are also available.

What do I need to bring to my appointment with me?

You will need to bring a picture ID such as a driving license, passport or other government issued ID. Additionally you will need to bring your health insurance card, any recent medical reports from another doctor or testing facility including lab tests and radiology reports, and a list of all medications – prescription and non-prescription – that you are using.

Office Policies

Appointments

We attempt to schedule appointments to accommodate our patient’s needs. When scheduling an appointment, if you choose to, please describe your needs to our staff so that an appropriate length of time can be reserved for you. Your confidentiality is always guaranteed. We recommend that you schedule routine appointments as far in advance as possible especially if you want to see a specific doctor.

We recognize that your time is valuable and attempt to see our patients at their scheduled time. However urgent situations can disrupt our schedule and we ask for your patience and understanding when this occurs. We will give you the option of seeing another doctor in our practice or waiting to see the doctor with which you are scheduled.

If you will be unavoidably late for your appointment, we ask that you to let us know. If you are going to be very late for your appointment, we may need to reschedule it. If you cannot keep your appointment, please give us as much notice as possible, preferably a minimum of 24 hours notice.

We do not offer the option of making appointments online at this time.

Emergency Care

If you are encountering a medical emergency please dial 911 or go to the hospital.

Insurance

We now accept all local Health Insurance Plans with the exception of CINICO, provided that we can verify benefits are available. Please provide our staff with a copy of your health insurance ID card. It is also your responsibility to advise us if you have changed insurance carriers.

Please note that you will be responsible to pay for any portion of your billing which your insurance does not pay. It would be to your advantage to check with your insurance company regarding your benefits, deductibles, etc so that you are more prepared when you have to see medical care.

We will do everything possible to assist our patients in this process and we appreciate your cooperation and understanding if your processing time takes a little longer than usual.

Email Correspondence

Your doctor or other member of our clinic team may occasionally correspond with you by email on non-medical matters. However the email system used by our office is not encrypted and this method of communication is not considered secure. The clinic is responsible for safeguarding the confidentiality of your medical information and we will therefore not use this method of communication with you to give you test results or to provide medical advice unless you give us permission.

Telephone Calls

Please call our doctors during regular office hours with your questions or requests for prescription refills. A doctor will return your call as soon as possible. Please make sure you leave a number where you can be reached at all times.

Fees and Payment

Our fees are based on the usual and customary professional fees for the services we provide in the Cayman Islands. Our clinic accepts cash, cheque, debit and credit card (VISA and MasterCard) for services, tests and procedures provided here. Payment is due at the time the service is provided.

For other payment arrangements, please speak to our receptionist or practice manager prior to your appointment.

Prescriptions and Refills

Doctors will not call in new prescriptions to pharmacies without first speaking to you on the phone or seeing you in their office. Prior to refilling a prescription a doctor will need to review your chart and you may need to schedule an appointment for a doctor to evaluate your medical condition.

If you require a refill on a prescription please call in your request a minimum of 5 days prior to taking your last dose in case an appointment is required.

Confidentiality

Your medical information is strictly confidential. We will not release it to anyone including family members and other medical professionals without your written consent. A family member or friend may accompany you to your appointments.

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Our Address

Email: admin@sevenmileclinic.ky
Phone: (345) 949-5600
Address: Queens Court, 175 West Bay Road
Box 31318 Grand Cayman KY1-1206

Opening Hours

Monday – Friday: 8:00am - 6:00pm

Saturday: 9:00am – 1:00 pm

Closed Sundays and Public Holidays